Frequently Asked Questions

Frequently Asked Questions (FAQ)

Orders and Purchases

How can I place an order on Infinity Vision?
Orders can be placed directly on the website by selecting the desired products and adding them to the cart. Once you have finished selecting, proceed to checkout and follow the instructions for payment and shipping.

Can I change or cancel an order after confirming it?
You can only change or cancel an order if it has not yet been shipped. To request a change, please contact customer service promptly, providing your order number.

Will I receive an order confirmation?
Yes, after completing the purchase, a confirmation email will be sent with all order details and a summary of the products purchased.

Shipping and Deliveries

What are the delivery times?
Shipments are made by express courier and delivered within an estimated time of 24 to 72 business hours from order confirmation.

What are the shipping costs?
Shipping is free for orders over €69.00. For orders under this amount, the shipping cost is €5.00.

How can I track my shipment?
Once the order is shipped, an email will be sent with the tracking number to monitor the delivery status in real-time.

Payments

What payment methods do you accept?
We accept major payment methods: credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, bank transfer (where available) and installment payments with Klarna or Alma.

Is payment secure?
Yes, all transactions are protected by advanced encryption systems and managed through Shopify Payments and Alma, compliant with PCI DSS security standards.

How do installment payments with Alma work?
At checkout, you can select Alma and choose to pay in 2, 3, or 4 monthly installments. The first installment is charged at the time of purchase, and subsequent ones automatically each month.

Returns and Refunds

Can I return a product?
Yes, you can request a return within 30 days of delivery of the product, provided it is intact, unused, and in its original packaging.

How do I request a return?
To initiate the return process, contact customer service with your order number and reason for return. You will be provided with all instructions for shipping the return.

Download the return form
You can download and fill out the Return and Refund Form to request the return of the product within 30 days of the purchase date.

When will I receive my refund?
The refund will be issued within 5-10 business days of receiving and verifying the returned product, using the same payment method as the original purchase.

Support and Contact

How can I contact customer service?
Customer service is available via email at info@infinityvision.it or through the contact form on the website.

What are the support hours?
Support is available from Monday to Friday, from 9:00 AM to 6:00 PM (excluding holidays).

Do you offer after-sales support?
Yes, the Infinity Vision team offers support even after purchase for any needs or product information.